How to protect yourself against insurance companies

Tags: homeowner's insurance, auto insurance, health insurance, Jay Feinman, insurance deregulation, claims adjusters, insurance company profits

Our guest is Jay Feinman, a distinguished professor of Law at Rutgers University. His new book is DELAY, DENY, DEFEND: Why Insurance Companies Don’t Pay Claims and What You Can Do About It (Penguin).

In his book, Feinman, discusses the tricks that top insurance companies use to take advantage of their customers. He shares dozens of stories of victims who were unfairly and systematically denied payments -- and forced to go to court if they complained. He joins us now on the telephone.

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